What is NPS?
Pivot uses a system most commonly referred to as NPS (Net Promoter Score) which was originally developed by Satmetrix. This system allows business’s to boost their customer satisfaction level and grow their business.
How Your Score Works
PROMOTERS (score 9-10) These customers love you! They will refer others to your business. PASSIVES (score 7-8) These customers like you! However, they could go to another business next time. DETRACTORS (score 0-6) These are unhappy customers! They can actually do damage to your business by spreading poor word-of-mouth.
Gather Brand Feedback
With our customer survey interface your brand can gather customer testimonials easily. Custom tailor your surveys to your industry with one of our account managers.
Ready to Start?
Powerful Report Data
Our software features an incredible reporting system to keep you up to date on each of your business locations. This allows you to keep up on measuring important data that drives your business in the right direction. Your customers will thank you over and over again for your detailed interaction with them. See your positive and negative reviews at a glance and address customers that may have not had a great interaction with your brand or employees.
More Than Surveys
Stunning NPS reporting system will gauge important data and give you a pulse on your brands customer satisfaction.
Your survey can be setup with a variety of survey questions that are specific to your industry.
Your surveys can be branded with your company’s logo, business information and color scheme.
With our customer reporting system you can set your self apart and overcome the competition.
Your business depends on a good reputation. We get that and we can get you there.
Your bottom line depends on positive word of mouth and a steady stream of customers.
With Pivot you will increase your customer loyalty to your brand ultimately leading them to back to your business.
Our world is more social than ever before. Build relationships with your customers.
Your customer will leave with a better experience! They will know that you care about their opinions.
Monitor and track your reviews across multiple platforms. Keep track of your reviews. You will impress all of your customers and increase their loyalty to your brand. Our software is Incredibly easy & intuitive.
Build awareness across social channels by posting your testimonials and pointing customers to your reviews. Customers are depending on reviews and social proof now more than ever.
Pivot’s NPS Survey System is meant to provide actionable data so you can change and address major business hurdles.
How well are your customers being treated by your employees? Measure employee behavior and address concerns before you lose customers.
Statistics show that NPS can improve your clients retention rate. This is key to creating more repeat customers.
Reviewing key data on a regular schedule will help your organization build customer centered solutions.
Lifetime support and help building your business by a team that wants to see you succeed!
Unknowingly, Pivot has taken my two manual systems for getting reviews over the past few years and streamlined into 1 system. It’s great!
I own and operate a multi-truck carpet cleaning service for the past 16 years. Online reputation is very important to our company and our prospective clients. PivotFiveStars is helping us maintain our reviews and feedback at the high level our company is known for. Thank you Pivot!
We love working with Pivot for our Google marketing projects and most recently their review software. The versatility is incredible, and our team is excited about the reviews and testimonials that we have been receiving.
We have been using this software for our garage door franchise and have already noticed a large amount of customer reviews and testimonial activity. This helps us gauge how we are doing with our customer service and helps us grow our brand loyalty.
Pivot provides a great product and customer service. We have used Pivot for our marketing, consulting and now look forward to Pivot Five Stars. We are excited to integrate this software solution that solves a huge problem for us.
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