Archive

Now that we’re heading into fall, let’s take a look at some of the capabilities we’ve been adding to PivotFiveStars to help you build even better relationships with your customers. Thank you for all of your great suggestions and ideas. We really appreciate all the feedback and suggestions to making our software even better for […]

The majority of businesses using our platform utilize the proactive process of emailing their customers for feedback and online reviews.  Did you know that PivotFiveStars offers 3 different formats for your first feedback request email (or even just a review request email)? We do, and each one has it’s own specific purpose – to get you customer […]

Screenshot instructions for adding Copy/Paste to the Positive Feedback Page 1) Log into your Pivot account via my.pivotfivestars.com 2) Click on the Business you would like to edit.   3) In the main menu (upper right) click on “Settings -> Feedback Settings” 4) Edit the “Positive Feedback Thank You” page using the visual template editor […]

We’re excited you’ve chosen Pivot Five Stars as your platform for customer feedback and online reviews.  This quick start guide will help you get your account set-up and your business started gathering customer feedback.  While Pivot Five Stars is a very robust platform, this guide is focused on the basics to get you up and […]

Kiosk Mode allows you to request feedback from your customer on-site. This is ideal for restaurants, medical offices, garage door, carpet cleaning, handyman and any other business that works and interacts with their customer in person.   We recommend using an iPad or similar tablet device. You can use your phone but we have found […]

This post shows you how to retrieve and use the “Unique Feedback URL” for your Business in PivotFiveStars.com The unique “Feedback URL” can be added to websites, email signatures, email newsletters, existing survey forms as well as printed media, invoices, bills, tabs, receipts, business cards, QR codes, SMS etc – and does not require you to […]

The following screenshot tour is a simplified overview of the feedback request loop available through Pivot Five Stars. It is not a complete representation of all features, functions and options available within Pivot Five Stars.   Alternative options for using Pivot Five Stars (even if you don’t have your customers email addresses) can be found at […]

Getting reviews, even if you ask, is difficult. Remember the best way is slow and steady. Review sites do not want a bunch of reviews flowing in over a very short time. If you get 3 reviews a year at Google, in 5 years you will have 15 reviews. Significantly more than your competitors but […]

The following post describes a variety of options for getting customers into the Pivot Five Stars Review Platform. Please don’t hesitate to contact support@pivotfivestars.com with any questions you may have. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ […]

Pivot Five Stars  can be used for “any” type of business that can benefit from a consistent process for generating, capturing, and responding to customer feedback so they can create a virtuous cycle of customer engagement and service improvement.     Pivot Five Stars  is designed to let a small business easily implement a best […]