Archive

Pivot will send emails based on your Communication Method either manually or automatically. In Automatic Mode Pivot sends emails using the following schedule: 4am, 7am, 2pm, 6pm and 10pm (PST time zone). If there are a lot of emails to be send it may take (for example) from 4am to 6am to get them all […]

The following post describes how to change and configure the Communication Method and how Emails are being send from Pivot. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ […]

Screenshot instructions for adding Copy/Paste to the Positive Feedback Page 1) Log into your Pivot account via my.pivotfivestars.com 2) Click on the Business you would like to edit.   3) In the main menu (upper right) click on “Settings -> Feedback Settings” 4) Edit the “Positive Feedback Thank You” page using the visual template editor […]

This post will show you how to set the threshold of what is considered Negative and Positive Feedback in Pivot. 1) Log into your Pivot account via https://my.pivotfivestars.com 2) Click on the Business you would like to set the threshold for. 3) In the Menu (upper right) click on “Settings -> Feedback Settings” and choose your desired […]

List of all available Online Review Sites The following is a list of all third-party online review sites currently available in Pivot Five Stars. If you don’t find your favorite site included in the list simply email us support@pivotfivestars.com and we will contact the provider to see if their Terms of Service allow us to […]

This post shows you how to set up Online Review Links in Pivot. Pivot Five Stars will only show your online review links to customers that have left positive feedback. This will assure that only happy customers leave reviews and testimonials on internet review sites such as Google, Facebook, Avvo, Zillow etc. And prevents less-than-happy customers from […]

Yes you can add additional survey questions to Pivot Five Stars! You can add up to 4 survey questions in addition to the NPS question on the Feedback Landing Page and find out how customers feel about your prices, service, quality, professionalism and more. You decide what you want to ask.   All of the […]